Bryntysilio Outdoor Education Centre, Bryntysilio O.E. Centre, Bryntysilio and Brynty are all trading names of Outdoor Learning Llangollen CIO – Charity Number 1211256.
For ease, Bryntysilio Outdoor Education Centre, Bryntysilio O.E. Centre, Bryntysilio and Brynty are used throughout
Below are the terms and conditions of all bookings.
14. Privacy Notice
14.1 Outdoor Learning Llangollen CIO (Bryntysilio Outdoor Education Centre) customer privacy notice
- This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
14.2 What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third party referrals:
- Names and contact details
- Gender
- Addresses
- Date of birth
- Emergency contact details
- Next of kin details
- Photographs or video recordings
- Health information (including medical conditions, test results, allergies, medical requirements and medical history)
- Dietary information (including allergies and health conditions)
- Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We collect or use the following information to receive donations or funding and organise fundraising activities:
- Names and contact details
- Addresses
- Payment or banking details
- Taxpayer information (for Gift Aid purposes)
- Gifts in wills
- Visitors to our stores and website
We collect or use the following personal information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Recorded images, such as photos or videos
- Records of consent, where appropriate
We collect or use the following personal information for research or archiving purposes:
- Names and contact details
- Addresses
- Recorded images, such as photos or videos
- Records of consent, where appropriate
We also collect or use the following special category information for research or archiving purposes. This information is subject to additional protection due to its sensitive nature:
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Health and safety information
- Safeguarding information
- Adventurous activity consent
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Witness statements and contact details
- Customer or client accounts and records
- Information relating to health and safety (including incident investigation details and reports and accident book records)
- We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
14.3 Lawful bases and data protection rights
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
14.4 Where we get personal information from
- Family members or carers
- Charities or voluntary sector organisations
- Schools, colleges, universities or other educational organisations
- Councils and other public sector organisations
14.5 How long we keep information
- Information gathered concerning adults/customers/donors/volunteers and all others will be kept for three years after the last known point of contact. Apart from information concerning an incident involving young people, it will be kept for 7 years after their 18th birthday. This information is up to 14 pieces of information that are found at the bottom of the Bryntysilio Incident Form.
- For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
14.6 Who we share information with
Others we share personal information with
- Charities and voluntary organisation
- Visiting Schools
- Organisations we need to share information with for safeguarding reasons
- Emergency services
- Legal bodies or authorities
- Local authorities or councils
- Organisations we’re legally obliged to share personal information with
14.7 How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
14.8 Contact details
Post
Y Hwb, Bryntysilio Outdoor Education Centre, Berwyn, LLANGOLLEN, Clwyd, LL20 8BS, GB
Telephone
01978 860454
Email
ad***@************co.uk
14.9 Cookies
Our website uses cookies, which are small files stored on your device. You can accept or reject non-essential cookies using the banner on our site, and change your choice at any time using the small icon at the bottom of the page.
Essential cookies (always on). These keep the website working and can’t be switched off. They remember your cookie choices and, if you make a booking or purchase through our shop, securely hold your basket and checkout details.
Analytics cookies (only with your consent). We use Microsoft Clarity to understand how visitors use our website, for example, which pages are popular and where people get stuck. Clarity may record how you move around and click on pages, and sets its own cookies. Form fields are masked so what you type isn’t recorded. We only use Clarity if you accept. We also use Independent Analytics, which counts visits without using cookies.
Embedded video (only with your consent). Some blog posts show videos from YouTube (owned by Google), which may set its own cookies when a video plays. We only load these if you have accepted cookies.
You can also delete or block cookies in your browser settings, but parts of the website, such as the booking process, may not work properly.